Digital Waivers for Your Travel Business

Updated: 16 Apr 2024

Let’s talk legalese. I know, I know. Legal requirements can get a lot of us (myself included) easily overwhelmed. I feel you. But please, don’t click away just yet.

This week, we added a new Advanced Feature to Bookinglayer. And you guessed it — it’s Digital Waivers. In this post, I'm sharing a couple of things to know about digital liability waivers and how they can be useful for your business.

Maybe you already know you need waivers. You may even use them in some form. But let's start with the basics, and then we'll see how they work in Bookinglayer.

Why Waivers Are Important

Liability waivers are the documents your guests sign before they take part in the activity you organize. They inform the guests about the risks related to the activity. They also limit your liability in case of accidents or unforeseen events that can cause injuries or damages.

Making sure that your guests can safely enjoy all the activities you provide is always the priority for anyone who runs an adventure camp, sport, or outdoor activity. However, we’re never fully risk-free when it comes to sports or adventures. No matter how careful and cautious we are, accidents happen sometimes. For these rare occasions, it’s better to be prepared and make sure you have waivers in place.

In your waiver, you should include both potential risks and contraindications. You can mention certain health conditions or other important details that could increase the risks for your guests. You can also explain safety measures or rules that need to be followed during the adventure.

If you need some inspiration for writing your perfect waiver, there are many great waiver templates online that can help you with that.

How to Go About Waivers

The traditional way is to have the waiver signed upon check-in. However, it makes the process longer and puts unwanted pressure on the guest. And of course, it involves the endless number of paper sheets all around your office.

The alternative is to have all waivers digitized. It's a more convenient way to manage these documents and save some precious time. Let's explore some reasons why digital waivers are a good option for adventure camps:

1. They’re available before arrival

You can ask the guests to read and sign the waiver before the camp starts. They can read through the text at home and ask questions if they need to. It increases the chances they'll understand the rules and potential risks related to the activity.

2. All data is safely stored in one place

Having paper waivers all over the place is not the most efficient or secure way to store them. Have them all arranged and assigned to the guest’s booking and always available in case you need them.

3. Speed up the check-in time

There's a lot going on during check-in time, so it’s better to use it for creating a connection with the guest, not make them read liability waivers. Your guest arrives prepared and ready to start the adventure.

4. There's no paperwork required

The goal of having a booking system in place is to minimize administration and paperwork. That also includes waivers. Save some paper, digitize all documents, and make sure they’re never lost.

5. Waivers contribute to building trust online

Digital waivers show that you care about the safety of your guests. They signal that you took the time to review potential risks, limitations, and contraindications.

How Digital Waivers Work in Bookinglayer

Digital waivers were a highly requested feature, and we’re happy to be able to add it to Bookinglayer. You can create your own liability waivers and ask your guests to sign them before arrival.

Waivers are an Advanced Feature, so check your current plan to make sure you can use it right away. Apart from time, our new digital waivers will surely save you some money as alternatives on the SaaS market charge a significant amount for a monthly subscription.

You can enable digital waivers in your Backoffice. Your guests can sign the waiver during their online check-in or in a separate section in your Customer Portal. They will be able to read the waiver and create a digital signature. Once they have signed, you can access and download the waiver from your Backoffice.

You can turn on waivers for specific activities or packages and exclude them from others. Learn more about all the functionality around Waivers in our Help Center

If you'd like to learn more about new features, visit our Changelog. Stay up to date with all our new releases and app improvements.