Highlighted feature

Application Form

Review guest data, choose to approve or reject bookings, and deliver a smooth, hassle-free experience for both you and your guests.

Collect the data you need,
without emailing back and forth.

.

  • Customizable forms

    Create custom forms that adapt to your needs and integrate into your Customer Portal, making it easy to collect the right information from the start.

  • Review guest profiles

    Easily review guest details in one place to ensure the information you need is available so you can confirm with confidence.

  • Simplified approval workflow

    Bookinglayer lets you cancel a single guest from a booking, one or multiple booking lines or simply the whole booking. When you cancel a booking, you also have the option of implementing a cancellation fee.

  • Automated expiry

    Set deadlines for form submissions. Bookings automatically expire if forms are incomplete.

Make your application form smarter with dependable fields.

Certain questions or fields will only appear based on a guest's answers to previous questions, ensuring they only see what's relevant to their booking. This creates a more dynamic and personalized form-filling experience, reducing unnecessary fields and simplifying the process for guests.

Frequently Asked Questions

The application form allows businesses to collect important and sensitive guest information that may influence the booking decision. This ensures that the right guests are accepted based on requirements, safety concerns, or other criteria.

Both options are possible. You can choose to require a deposit payment before the form is filled, or allow guests to pay only after their form has been reviewed and approved.

Yes! The application form builder allows businesses to create customized forms and set field dependencies, making it possible to show or hide questions based on previous answers.

After the form is reviewed, the status update will be visible to the guests in the Customer Portal. If a booking is rejected, the business should manually update the booking status and communicate any necessary next steps to the guest.


Yes, the application form feature can be limited to specific products based on your business needs.


Yes, guests receive a notification in the Customer Portal with the deadline for completing the form. The reminder can also be sent via automated emails. If the form is not submitted within the given timeframe, the booking automatically expires, regardless of its payment status.


You can find and manage all submitted forms in your Backoffice. Under the guest application forms list, you can see the overview of all the forms and their statuses and review and update them. The forms are also visible in each guest's sidebar profile.


  • After completing a booking, guests are redirected to the Customer Portal to fill out the form.
  • The booking automatically expires if the form is not completed before the set deadline.
  • Once submitted, businesses manually review the form, accept or reject the reservation, and update the booking status accordingly.

Still have questions?

Contact our team

Take the booking experience to the next level