Pre-arrival form
Sent automatically after booking. Guests complete it in the portal on their own time.
Product
Customer Portal
Between payment and arrival, most software goes quiet.
The Customer Portal is a guest portal that puts those weeks to work. Guests add transfers and activities, share flight details, and sign waivers on their own. Revenue grows. Admin shrinks.
The booking flow closes the sale. The portal handles everything after it.
Gathering Information
A short booking flow and complete guest data.
The booking flow asks only what closes the sale, and the portal collects the rest after payment. Each answer lands structured on the booking, not in an email thread you're searching the week they arrive.
Custom fields
Certification, level, age, nationality. Anything your operation needs structured before arrival.
Dietary requirements
Collected once, stored on the booking, visible to your team before guests arrive.
Transfer information
Flight number, arrival time, comments. Lands structured on the booking, not in an inbox.
Digital waivers
Guests sign before arrival. The signed waiver is stored with the booking.
Increase Revenue
The guest most ready to spend is the one who already booked
The weeks between booking and arrival are when a guest is most ready to spend. The trip is paid for, anticipation is climbing. Most software leaves that window empty. The portal fills it. Airport transfers, massages, board rentals, extra sessions, upgrades: you decide what's on offer, guests browse and add on their own.
Activity add-ons
Extra surf sessions, guided hikes, yoga classes. Guests browse and book directly in the portal.
Service add-ons
Massages, spa treatments, airport transfers. Offered on your terms, chosen on theirs.
Rentals
Board rental, wetsuit, gear. Added to the booking before arrival so you can plan inventory.
Upgrades & rescheduling
If you allow, guests move themselves into higher-value options without any back-and-forth.
Cross-sell prompts
Surface the right offer at the right moment inside the portal, not in a follow-up email nobody reads.
Highlight
Enter directly from your website
The portal only delivers if guests come back to it. A “Manage My Booking” entry point on your own site uses the pattern guests know from every airline. Returning is obvious and there's nothing to teach.
Increase Independence
Guests find answers and make changes without emailing you
In the portal, guests find their itinerary, instructions, FAQ, payment history, and receipts in one place, and make the changes you allow. You set the rules and the portal enforces them. Notifications nudge guests about an outstanding balance, missing details, or an unsigned waiver, so you don't have to.
Self-service rescheduling
Within the rules you set in the Backoffice.
Activity exchanges
If you allow it, guests can swap sessions without emailing you.
Instructions & FAQ
Answers in one place, not buried in a confirmation email.
Itinerary & booking summary
Everything guests need to know about their trip.
Payment history & receipts
Guests download what they need. No request required.
Notifications
Nudges for outstanding balance, missing details, unsigned waivers.
More capabilities
Multi-language
Guests book in their own language.
Mobile-responsive
The full flow, on a phone, without compromise.
Your branding
Full control over subdomain, theme, and colors.
GDPR-compliant
Guest data structured in one compliant place.
Automated reminders
Track the full funnel from landing page to payment.
“The amount of time I save on administration, customer contact, and tracking my targets is enormous. And the mental peace I have now because I know for sure that everything is in order.”
Jorgo Tanis
@Surfana
One booking touches everything
Booking Engine
Customer Portal
Between the moment a guest pays and the moment they arrive, most software goes quiet. The portal makes that gap productive.
Payments
How to get started
1
Request a demo.
We look at how you sell, your rooms, activities, and packages. If we're not the right fit, we'll tell you.
2
Onboard in two weeks.
Most clients go live in two weeks, working one to two hours a day with a dedicated onboarding specialist.
3
Go live and let it run.
The reminders send themselves. The deposits register themselves. You just run the retreat.
FAQ
Questions, answered
What is a Customer Portal?
Bookinglayer’s Customer Portal is a dedicated online area where guests manage their own booking after they pay, without emailing your team. In Bookinglayer, guests use it to add transfers and activities, share flight details, sign waivers, and check payment history, all before they arrive.
It is designed to close the communication gap between booking and arrival, where most softwares go silent, Bookinglayer t
When do guests get access to the Customer Portal?
Access opens as soon as the booking is confirmed. The booker receives an automated email with a link to the Customer Portal. From there, guests can log in anytime to access their booking, add extra services, add transfer and dietary information, and sign digital waivers.
What can guests do inside the Customer Portal?
Bookinglayer’s Customer Portal allow guests to complete a pre-arrival form, fill in custom fields such as certification level or dietary requirements, submit flight and transfer details, sign digital waivers, browse and add activity or service add-ons, request upgrades or self-service activity rescheduling, and download payment history and receipts.
Every answer lands in a structured booking record instead of scattered across email threads. Reducing admin work by 5 hours per week.
Can guests sign waivers online through the Customer Portal?
Yes. Bookinglayer’s Customer Portal allows waivers to be signed digitally before arrival and stored directly with the booking, so your team has a compliant record without chasing a signature at check-in.
Does Bookinglayer increase revenue with the Customer Portal?
Yes, Bookinglayer increases your revenue by giving guests a place to spend after they have already committed to the trip. On average, 27% of guests add something extra after booking without being asked, and bookings that use the portal see a 30% increase in average value, since options like extra sessions, rentals, or upgrades are offered directly inside the portal rather than through a follow-up email.
Does Bookinglayer reduce admin work with the Customer Portal?
Yes, Bookinglayer reduces admin work because guests submit their own details, sign their own waivers, and request their own changes within the rules you set. Teams using the Customer Portal save an average of 5 hours of admin per week that would otherwise go into emailing guests for missing information.
Is the Customer Portal available in the guest's own language?
Yes, Bookinglayer’s Customer Portal supports multiple languages so guests complete forms, waivers, and add-ons in their own language rather than yours.