For all things after booking but pre arrival
- Keep the booking process as quick as possible and leave additional questions for the Customer Portal.
- Direct the booker to the portal after payment or through an automated email.
- Have all required details from each guest in your system before their arrival.
This is what you can achieve
Let a guest make booking amendments without involvement of your team.
- Sellable items
Provide a summary of what has been booked
- Itemised breakdown
- Payment history
- Downloable receipt or invoice
Notify your guest on things related to their booking
- Outstanding balance
- Missing information
- Unsiged waiver
- Custom message
If you work with a waiver you can let participants sign them online before their arrival.
Confront each guest with a survey with fields that depend on the item(s) they have booked.
- Dietary requirements
- Level / Experience
Ask your guest to provide the info you need for an airport pickup.
- Arrival flight
- Arrival time
Allow your guests to opt-in or opt-out of your newsletter(s).
Instructions / FAQ
If there is anything you would like to inform your guests before they arrive, the Customer Portal is the ideal place.
- Instruction video
- What to bring?
- How to find us?
Your guests will ...
Improve the journey from booking to check-out