Backoffice
One central place to manage your daily operation
Using smart automation tools and the ability to let team members work with a simple to use Backoffice, you can simplify your life and spend less time behind the screen.
Package Builder
Sell your experiences
Using the Package Builder you can sell an experience as a package. Whether that is a stay with some additional services and guided activities or an all inclusive retreat.
Reservation Management
One central calendar
Whether you receive a reservation through the Booking Engine, over the phone, by a walk-in guest or through a channel like Airbnb, they all consult the same calendar.
Bookinglayer doesn’t only manage the availability of your rooms but does so for your activities and services as well.
- Accommodations
- Activities
- Services
Customer Communication
No need to lose the personal touch
Though you can automate nearly everything you might prefer to keep humans involved in confirming reservations or in emailing your customers. With Bookinglayer you have control in how far you want to go and work with booking requests instead of direct bookings.
Team Collaboration
Reduce human error
Booking management becomes a breeze. Forget doing price calculations, sending payments reminders or making invoices as Bookinglayer will do the job. Your price plan can come with multiple Backoffice logins and as every action in a booking is logged you can keep an eye on who does what.
A breakdown of the Backoffice
More functionality than the regular booking system or PMS
Making offline bookings
Booking an accommodation or a customised package via the central calendar only takes a few clicks.
Blocking dates
Quickly mark dates as unavailable for a selection of rooms via the central calendar.
Making changes to bookings
The booking interface lets you easily add a guest to the booking, add a single line or a package. Changing a date, price or product variant can be done for a single line or a selection of lines.
Working with cancellations
You can either cancel an individual booking line, a guest inside a group booking or cancel the booking completely. When you cancel a booking you can optionally apply a cancellation fee.
Register payments
Easily register a payment in cash or bank transfer. Your online payment methods will register transactions in the Backoffice automatically.
Checking in guests
Easily mark a guest as checked-in or checked-out, or in one go for everybody in the booking.
Sending booking emails
For those bookings that are not fully automated you can use the email composer feature that lets you easily send a booking proposal, booking confirmation, an itinerary or invoice via email.
Leaving internal notes
To inform other members in your team about a change or conversation you can use the internal notes feature.
Logging of actions
Every change in a booking is logged so in case of a human mistake or some confusion, you can idenity who made the change and when it was made.
Packaging
Bookinglayer makes the difference with other reservation systems by letting you sell packages. Bundle anything from your inventory into a holiday package and decide which items are included by default and which items can be selected as add-ons by the booker.
Multi-location
One of Bookinglayer's unique features is to create locations that let you segment your Bookinglayer account. Users can assigned to a location and prevents them from accessing data from another location.
Categories
Categories can be created to create a better overview and allow you to use filters whenever you need to access your inventory in the Backoffice.
Accommodation
Sell nights for shared or private rooms, tents or apartments.
Activities
Sell activities based on flexible hours or predefined time-slots.
Services & Rentals
Sell a transfer service or a rental as part of a package.
Donations
Let your guests make a donation at the time of booking.
Insurances
If you resell insurances you can add them too at a fixed rate or a percentage of the travel sum.
Direct bookings
Decide whether a product or package can be booked directly or whether a confirmation on your side is required.
Deposit options
Setup fixed or percentage based deposit rules for your bookings.
Arrival options
Per package you can define when guests can arrive. Within a certain time period, a set weekday or fixed calendar date.
Duration options
On packages you can set a fixed duration, flexible duration or work with duration variants (e.g. choose between 7 and 14 nights).
Seasonal pricing
Set seasonal pricing to accommodate for high and low periods.
Quantity & pax pricing
Set rates based on a chosen quantity and/or number of persons.
Guest profile pricing
Set different rates per guest profile, e.g. adults vs teens or a ‘surfing guest’ vs a ‘non-surfing guest’.
Multiple currencies
All your prices can be stored in multiple currencies or converted based on daily/fixed conversion rates.
Taxes
Setup VAT (GST) rates for your inventory items and packages. Optionally display Tourist Taxes on your receipts.
Day Rates
Increase or decrease your default rates based on occupancy with the Rate Management module.
Discount Rules
Setup discounts and either apply them manually or let Bookinglayer add them automatically to your bookings when the conditions are met.
Coupons
Let clients use a coupon code on your online booking form with conditions for certain dates, time periods and group size.
Gift Cards
Turn a cancelled booking into a gift card refund for a next booking or sell Gift Cards via your Booking Engine.
Customer data
All of your customer information is nicely stored in one place.
Email Templates
Save hours per week on writing emails and enable your staff to manage booking without having to double check. Use our built-in email templates such as the Travel Reminder, Welcome Home or Transfer Info Request.
Automated Emails
Let Bookinglayer check if a deposit or balance is still due and remind your customers via email automatically using one of your templates.
Personalised Attachments
Setup templates and enable them to be personalised and attached to your outgoing emails.
Returning Customers
See instantly in Bookinglayer who is a returning customer and what they have spent in total.
Search
Quickly find a reservation or a guest by booking ID or name using the search bar that is present on every page in the Backoffice. For more advanced selections there are search forms for bookings, guests and invoices.
Special Fields
Work with special fields such as Levels to track the progression of a participant or Diets to capture dietary information.
Custom Fields
Add custom fields to collect data specific to your business.
Multi-lingual
Setup templates in multiple languages and let Bookinglayer pick the right one for each client.
Email Marketing
With our email marketing integrations you can have your customer data synced with your email marketing tool for your email campaigns.
Photos
Display multiple photos per accommodation option and decide which one is displayed first.
Amenities
Specify the amenities for each room and prevent questions from guests in the booking process.
Child Beds
Decide how many child beds can be placed in a room and what the charge is.
Dynamic Gender Setup
Let the first booking decide the gender configuration for a shared room on a given date.
Planning
Have all the required lists and views that a regular PMS comes with. See Planning.
Channel Manager
Have your availability synced (two-way) with over 150 platforms including Booking.com and Airbnb.
Day Plan
Have a one page overview of all your guests, their accommodation and services they have booked.
Week Plan
Have a one page overview of all your guests for a period of a week to 10 days. See their booked accommodations, activities and services.
Session Planner
Create groups and assign participants and instructors to them. Reschedule a session in one go and email the group with a single click.
Arrivals & Departures
See what time and location your guests are arriving and departing from. Easily print for drivers and staff.
Room Transfers
See an overview of guests who need to change rooms on a given day.
Housekeeping
Print a list of rooms with current and upcoming guests.
Dietary List
Generate a list of on-site guests and their dietary requirements.
Invoices
Invoices can be manually closed but alternatively you can let Bookinglayer do the job. Invoices can be automatically closed on booking confirmation, arrival or departure date.
Credit Notes
When you make a change to a booking for which an invoice was already created, Bookinglayer simplifies creating a credit note for the change.
Invoice Numbering
Our invoice numbering logic supports adding a prefix or suffix to your invoice number.
Invoice Templates
Bookinglayer comes with a professional invoice template but you are free to design your own. For multi-location configurations you could have a different template per location.
Accounting Integration
Have your customers, invoices, credit notes and payments exported to Xero.
Dashboard
Access your KPIs with Bookinglayer's realtime dashboard, helping you to make the right decisions for your business.
Financial Reports
Generate lists of bookings, payments or invoices for a given period and have all totals automatically calculated.
Custom Reports
Have reports generated and sent in CSV or Excel by email based on a schedule you define. Reports can be created for payment, invoice, booking or guest data.
Get your business to a next level
Core Integrations
Bookinglayer is seamlessly integrated with leading cloud apps
Payments
We support over 20 payment gateways to take online payments but our Stripe-integration brings more functionality.
- Charge a card on file
- Preauthorise a card
- Execute refunds
POS
We recommend using Lightspeed when you need a restaurant/bar POS solution that is nicely integration with your reservation system.
- Guests exported to Lightspeed
- Bills pulled into Bookinglayer
- Payment registration
Accounting
In case you would like to integrate your booking system with an accounting soltion, we recommend Xero in case your country is supported.
- Contacts
- Invoices
- Credit Notes
- Payments
Have a question?
Contact our sales team